Last Updated: October 2025

Thank you for shopping at TUX Pakistan.
We take great pride in crafting premium handmade leather footwear and want you to love every purchase.
If, however, you are not completely satisfied, please review our policy below.

1. Returns & Exchanges

• You can exchange any item within 14 days of receiving your order.

• Products must be unused, unworn, and in original packaging with all tags attached.

• Exchanges are subject to stock availability.

• You will be responsible for return shipping costs, unless the item received was defective or incorrect.

📦 To request an exchange:
Email us at support@tuxpakistan.com with your Order ID, reason for return, and supporting images if applicable.

2. Refund Eligibility

Refunds are only issued in the following cases:

• You received a defective or damaged product.

• You received the wrong item or size from what was ordered.

• Your order was cancelled before shipping.

Refunds are not applicable for:

• Change of mind or dislike after use.

• Custom-made or discounted items.

• Items showing signs of wear, damage, or alteration.

3. Refund Method

Once your return is approved:

• Refunds (if applicable) will be processed within 5–10 business days after inspection.

• Payment will be refunded via the same method used during purchase (Bank Transfer, JazzCash, or EasyPaisa).

• You’ll receive a confirmation email or message once the refund is completed.

4. Cancellations

• Orders can be cancelled within 12 hours of placing them.

• Once dispatched, the order cannot be cancelled but may be eligible for exchange.

5. Damaged or Wrong Item Received

If you receive a damaged or incorrect item, please contact us immediately at support@tuxpakistan.com with photos.
We’ll replace the item or issue a refund at no additional cost to you.